Terms and Conditions

 

Ordering and Payment

Please note that the below items cannot be cancelled once the order is processed:

Embroidered Goods

Made to Measure Items

Items made in personalised colours (not as picture)

Special order items including Specialist Bits and Specialist Leatherwork

All goods must be paid for in full before they can be despatched. Payment is accepted by the following methods: Cheque made payable to Equiport Ltd (5 days clearance required), Bank Transfer or most major Credit Cards (We do not accept American Express, and from 31 March 2011 we will not be able to accept payments by Solo card through the website. If you wish to pay using a Solo card, please contact the office on 01565 723525).

To redeem vouchers or a credit note against any order please email us to advise once you have placed the order. You must send the original copies along with a covering letter to Equiport Limited, 1 London Road, Allostock, Cheshire WA16 9JD. Once these have been received the amount will be deducted from your bill and the order processed.

Please note that all our prices are quoted in Pounds Sterling. (We will convert to other currencies on request)

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Dispatch

UK Mainland

We aim to deliver any UK Mainland orders for stock items as soon as possible.  Specialist , personalised or made to measure items will be made to order, as will items in your personalised colour schemes. We aim to complete these items as soon as possible, so please contact us on placing your order to be advised of the estimated delivery date. The average cost for a UK Mainland Parcel is 6.50 GBP however additional costs may be requested for larger orders.

UK Offshore and Northern European Countries
(Channel Islands, N.Ireland, S.Ireland, All Northern European Countries)
We aim to deliver any UK Offshore orders for stock items on a two day delivery service although some smaller items to the Channel Islands and Northern Island will be sent on a next day service. UK Offshore orders for specialist, personalised or made to measure items may take up to 4 weeks. The average cost for a UK Offshore Parcel is 17.00 GBP however additional costs may be requested for larger orders.

All Other Overseas Countries
Equiport is able to deliver to all countries; however the postage prices and timescales will vary dependant on location and the size of the order. To place an order for delivery overseas please email details to sales@equiport.co.uk and one of our friendly staff will be ready to assist.

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Returns Policy

Items should be returned to us within 28 days in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your statutory rights.

Please note that the below items cannot be returned or exchanged unless faulty:

Embroidered Goods

Made to Measure Items

Items made in personalised colours (not as picture)

Special order items including Specialist Bits and Specialist Leatherwork

Sale Items or Items purchased using store Credit

Nathe Bits - The delicate nature of the Nathe material can mean that if chewed by the horse it may result in damage to the nathe mouth or in extreme cases breakage. Under these circumstances and as this is not a fault with the item, Equiport will not accept the return of Nathe bits.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our factory.

A postage fee will be charged for all exchanges.

If you are returning goods from the USA, please tick the box on the paperwork to indicate it is a return, otherwise you may be liable for customs charges.

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Equiport reserves the right to amend the prices stated, subject to material inflation.

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