Refund policy

We hope you are happy with your purchase, but if you are not and wish to return and exchange for a different size or style, an alternative item or a refund, you must let us know within 14 days of receiving your order. We will need to receive the goods within a further 30 days of you notifying us that you will be returning them.

You can cancel, return or withdraw from your order using our online form.

Items should be returned to us in perfect condition, complete with the original packaging, receipt/invoice and returns form, we will then be happy to exchange or refund you with the product price. This does not affect your legal rights.

You can download our returns form here: Download Returns Form

If you are unable to download the form above, please contact us at sales@equiport.co.uk.

Refunds will be processed within 14 days of the goods arriving at Equiport, or within 14 days from us receiving proof that the goods have been returned, whichever is earlier. You will be reimbursed via your original payment method.

Please note that the below items cannot be returned or exchanged unless faulty:

• Embroidered Goods
• Made to Measure Items
• Items made to order in personalised colours
• Special order items including Specialist Bits and Specialist Leatherwork
• The delicate nature of synthetic horse bits such as Trust, Beris, Nathe, Poponcini and Bombers Flexible Mullen means that they can be damaged if chewed by the horse. In such circumstances, we are not able to accept returns as it is not a fault with the bit.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

All goods returned to us must be in a clean condition. Any goods that are deemed as too soiled to handle will be returned to you.

A postage fee will be charged for all exchanges.

If you are returning goods from outside the UK, please tick the box on the paperwork to indicate it is a return, otherwise you may be liable for customs charges.