Terms of Sale

Ordering & Payment

All goods must be paid for in full before they can be dispatched.

Payment is accepted by the following methods:

  • Visa, Mastercard or Maestro
  • PayPal
  • American Express (online only)
  • Bank transfer (please contact us for details)

Please note that the following items cannot be cancelled once the order is processed:

  • Embroidered goods
  • Made to measure items
  • Items made to order in personalised colours
  • Special made to order items including specialist bits
  • Special order riding boots that are not held in stock

To redeem a credit note against any order, please email to advise us once you have placed the order. You must send the original copies to Equiport Ltd, 1 London Road, Allostock, Knutsford, Cheshire WA16 9JD.

All prices are quoted in Pounds Sterling.

Dispatch

UK Mainland

Last order date for Christmas delivery of in-stock items to UK mainland addresses is 11am on Friday 21 December 2018.

We aim to deliver any UK mainland orders for stock items as soon as possible. The postage charge will be indicated at checkout.

We will indicate an estimated delivery time for out-of-stock items on the product page, basket page and on your order confirmation. We will notify you as soon as possible after receiving your order if these timescales will differ. Please note that these timescales are estimates only and will vary depending on our suppliers. All back order items will be prioritised and despatched as soon as they arrive with us.

Specialist, personalised or made to measure items will be made to order, as will items in your personalised colour schemes. We aim to complete these items as soon as possible, so please contact us when placing your order to be advised of the estimated delivery date.

If you need products for a specific deadline then please let us know as soon as possible.

UK Offshore and Republic of Ireland

We aim to deliver orders for stock items to the Channel Islands, Northern Ireland and Republic of Ireland on a two-day service. Orders for specialist, personalised or made to measure items may take up to 4 weeks.

Europe

We deliver to all European countries, please allow up to 5 working days for delivery. For a more accurate date of delivery, please contact the office.

Worldwide

Equiport is able to deliver to all countries; however the postage costs and timescales will vary dependant on the location and size of the order. Please contact us for assistance.

Please note that overseas orders may be subject to customs duty charges when entering your country. We have no control over these charges and are not liable for them.

Shipping & Customs

We strongly recommend that you contact your customs office to thoroughly inquire about import regulations before placing your order.

You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase.

Your Right To Cancel

If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Protection (Distance Selling) Regulations 2000), all or part of your contract at any time up to 7 working days after the day on which you receive the goods  you ordered. You must take reasonable care of the goods while in your possession and they must be returned to us. 

Please note that the following items cannot be cancelled once the order is processed:

  • Embroidered goods
  • Made to measure Items
  • Items made to order in personalised colours
  • Special made to order items including specialist bits
  • Special order riding boots that are not held in stock

Returns

We are extending our Returns policy over the Christmas period until the end of January 2019 for items purchased as Christmas gifts.

You must let us know that you wish to return an item within 14 days of receiving your order. We will need to receive the goods within a further 14 days of you notifying us that you will be returning them. Items should be returned to us in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your legal rights.

Refunds will be processed within 14 days of the goods arriving at Equiport, or within 14 days from us receiving proof that the goods have been returned, whichever is earlier. You will be reimbursed via your original payment method.

Please note that the below items cannot be returned or exchanged unless faulty:

  • Embroidered Goods
  • Made to Measure Items
  • Items made to order in personalised colours
  • Special order items including Specialist Bits and Specialist Leatherwork

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

All goods returned to us must be in a clean condition. Any goods that are deemed as too soiled to handle will be returned to you.

A postage fee will be charged for all exchanges.

If you are returning goods from the USA, please tick the box on the paperwork to indicate it is a return, otherwise you may be liable for customs charges.